WildTrekCamp (‘we’, ‘us’, or ‘our’) provides an online platform that connects operators who have knowledge and experience with a particular travel destination or activity with Travellers seeking to experience such destinations and activities.
The Services are accessible at www.wildtrekcamp.com and any other websites through which WildTrekCamp makes the Services available (collectively, the ‘Site’). By using the Services, you agree to comply with the terms and conditions of these Terms of Service (‘Terms’), whether or not you become a registered user of the Services.
Please carefully read these Terms and our Privacy Policy and Cancellation Policy, each of which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Services.
BROCHURE/WEBSITE INFORMATION
We take reasonable care in preparing the Brochure, price grid, price column webpages and other documents and in describing the services therein. However, we are not responsible / liable for any typographical / printing errors. Furthermore, Brochures may be printed several months in advance and the content may not always be fully updated. We therefore ask you to confirm the current information by contacting us.
Please note that the itinerary may have changed. The product and services displayed may have changed. The photos of meal/ Sightseeing are for reference only and may differ from actual meals / sights. Distance between places and temperature are approximate and can change depending on travel, road condition and climate changes.
We hereby disclaim all warranties and conditions with regard to this information, software, product, services and related graphic including all implied warranties and fitness for a particular purpose, title and non-infringement
PRICE COLUMN ITINERARY MAY CHANGE AT ANY TIME
We reserve the right to alter, amend, change or modify the tour package and itinerary before or during the tour. We will make reasonable efforts to notify you promptly of such changes/ events sufficiently in advance during booking or prior to departure of the tour. If such changes/events occur during the tour, our tour manager or local representative will inform you of the changes and we solicit your full co-operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service changes which we are constrained to make, will be entertained from the tour participants during or after the tour. Such changes may be necessitated due to factor beyond our control such as Force Majeure events, strikes, fairs, festival sports event, weather condition traffic problems, closure of/ restricted entry at a place of sightseeing.
We will make reasonable efforts to keep the package of service unchanged. However, we shall not be responsible/liable to refund any amount or pay any compensation on account of any change in itinerary.
In case the alternate arrangements made are materially superior as compared to the ones described in the events page, we may charge extra for the same at the time of booking or in course of the tour.
PROMOTIONS / OFFERS / SCHEMES
Please note that promotional offers may have different terms and conditions which will be in addition to these terms and conditions and the requirements of the booking amount, payments, deadlines and mode of payment may be defined in such promotion which will be over and above these terms and conditions.
You will have to adhere to the payment schedule prescribed under such offers, promotions or schemes. If you fail to make the payment by due date and / or do not comply with all the terms and conditions of the offer, promotions or schemes, you would not be entitled to receive the benefit under such offer, promotion or scheme.
We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published without prior intimation.
ELIGIBILITY
The Services can be used to facilitate the listing, reviewing, searching, comparing, meeting other people, entering contests and booking of tours and activities (‘Group Tours’). Such Group Tours are included in Listings on the Services by Operators. You may view Listings as an unregistered visitor to the Services; however, if you wish to book a Tour or create a Listing, you must either register to create a WildTrekCamp Account (defined below) or provide your email address. As stated above, WildTrekCamp makes available a platform or marketplace with related technology for Travelers and Operators to meet online, write reviews, search, compare, enter contests and arrange for bookings of Group Tours. WildTrekCamp is not an operator of tours, activities or other Group Tours, nor is it a provider of group tours or activities and WildTrekCamp does not own, sell, resell, furnish, provide, manage and/or control any transportation, tour or travel services.
WildTrekCamp only facilitates ticket booking and does not take any guarantee of any kind of permissions or tickets required in course of your tour itinerary. In the case, you miss and do not have required documents due to which you are not able to complete your tour, WildTrekCamp or tour operator will not be liable for the act.
WildTrekCamp responsibilities are limited to facilitating the availability of the Services and serving as the limited agent of each Operator for the purpose of accepting payments from Travelers on behalf of the Operator.
BOOKING AND FINANCIAL TERMS FOR TRAVELERS
The Operators, not WildTrekCamp, are solely responsible for honouring any confirmed bookings and making available any Group Tours reserved through the Services. If you, as a Traveller, choose to enter into a transaction with an Operator for the booking of a Group Tour, you agree and understand that you will be required to enter into an agreement (including releases) with the Operator and you agree to accept any terms, conditions, rules and restrictions associated with such Tour imposed by the Operator. However, you will receive the correct information made available by operator best to our knowledge. Operators may not change the Tour Cost after a booking has been confirmed unless the Operator asks for your Consent (changes might include additional services that you request from the Operator). If a booking has not yet been confirmed by the Operator, the Operator may change the price, details, add discounts, local payments and other services requested by you but the Operator must notify you of this change and you must consent to this change before the Operator can confirm your booking. You acknowledge and agree that you, and not WildTrekCamp, will be responsible for performing the obligations of any such agreements, that WildTrekCamp is not a party to such agreements, and that, with the exception of its payment obligations here under, WildTrekCamp disclaims all liability arising from or related to any such agreements. You acknowledge and agree that notwithstanding the fact that WildTrekCamp is not a party to any agreements between you and the Operator, WildTrekCamp acts as the Operator’s payment agent for the limited purpose of accepting payments from you on behalf of the Operator. Upon your payment of amounts to WildTrekCamp which are due to the Operator, your payment obligation to the Operator is extinguished, and WildTrekCamp will remit to the Operator the difference between the Tour Cost minus the Service Fee.
The Booking Page for a Tour will specify the Total Cost called the Tour Cost. As noted below the Operator is required to either confirm or decline the booking. If a requested booking is cancelled (i.e. not confirmed by the applicable Operator), any amounts collected by WildTrekCamp will be refunded to such Traveller, depending on the selections the Traveller makes via the Site, and you acknowledge we will refund these amounts as soon as possible but the speed at which these amounts are returned to the source is often something you will need to discuss with our bank and is not something we are responsible for.
Once the Operators confirm your booking, WildTrekCamp will collect the payment in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable Listing. Please note that WildTrekCamp cannot control any fees that may be charged to you by your bank related to WildTrekCamp collection of payments, and WildTrekCamp disclaims all liability in this regard.
ONE/ SOME MEMBERS(S) MAY ACCEPT TERMS AND CONDITION ON YOUR BEHALF
In case of more than one tour participants in a group, one person can accept the Terms and Conditions. It shall be deemed that the person has been duly authorized by all participants to consent, accept that Terms and Conditions on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour participants have accepted the Terms and Conditions.
YOUR RESPONSIBILITY FOR YOUR DOCUMENTS AND POSSESSIONS
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour.
In view of what is stated above, please carefully note that:
- We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their content whether due to theft, accident, and negligence or otherwise.
- We shall not be responsible / liable for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you.
It is advisable that you do not carry valuables on the tour. If your baggage / valuable is lost or misplaced at any time during the course of your tour it is your responsibility / liability to take all the appropriate action to file complaint with concerned authorities, including police.
HEALTH
Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who have special need or requirement whether due to age, medical conditions or otherwise.
It shall be your duty to inform us in writing in case you have any condition that may affect your ability to fully enjoy out tour arrangements or where the interests of other tour participants may not adversely affected by such conditions. Under such conditions we may decline to accept you or continue you on that tour.
We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or continue you on that tour. Our action in this regard may be guided not only by concern for your health but also the convenience and health of the other tour participants.
However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour due to your medical condition, we shall not be responsible / liable to compensate you nor to refund any amount to you nor to pay your medical expenses. If any adventure sports are included in the package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure sports and any release from that you may be required to sign for such person / service provider / club / association / organization hobbyist / institution will be binding.
IF TRAVELERS WANT TO CHANGE YOUR WEEKEND GETAWAY PLAN
After you make a full or partial payment, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by the traveler himself.
Date shift requests can be made only once latest by 48 hours before the event start date. However, once a date shift request has been fulfilled, further date shift and cancellation requests will not be entertained. In case of any cancellation request made after the date change, the entire money will be forfeited irrespective of the date it is requested on.
CANCELLATION POLICY & CHARGES
Cancellation charges are applicable as below:
- For cancellation requests that are made before 48 Hours of event start date, 50% booking amount for the concerned event will be refunded and returned to the source within 7 business days only for Weekdays bookings.
- For cancellation requests that made for the Weekend Booking there will be a no refund.
- For cancellation requests that are made between 0 to 24 Hours of event start date for weekdays there will be a no refund.
- For Cancellation requests that are made on or after the event start date, they will not be entertained.
- Cancelation on Special event like 31st Dec, Holi, Christmas Etc. will be no refund.
PARTIAL PAYMENTS OPTION
Confirm your booking by paying Booking Amount as mentioned in the package details of the concerned event.
- Remaining of the total amount payable should be paid before the due date of the concerned event, failing which the booking shall stand cancelled.
- Remaining payment to be made as per the guidance of WildTrekCamp through online link or other payment portals.
- If you choose to “pay at campsite” option, you have to pay the remaining amount at the campsite at the time of check-in. Your booking confirmation is subjected to payment of the full amount towards the booking.
CANCELLATION / AMENDMENT BY WILDTREKCAMP
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tour. If the alternative date / tour is not acceptable to you, we would refund the money as per our cancellation policy. We would not be responsible or liable to pay any compensation or damage or consequential loss of interest or to refund any other expense incurred to you.
CANCELLATION OF THE TOUR UNDER FORCE MAJEURE EVENT
We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes due to Force Majeure Events and we reserve the right to do so at any time before or during the trip.
If there are any changes, we will advise you of them at the earliest possible date before or during the trip based on the Force Majeure Events.
We also reserve the right under Force Majeure Events to cancel your travel arrangements / offer alternative dates / revise the itinerary before or during the trip. Any additional cost incurred due to the above-mentioned reasons will have to be borne by the traveller himself. There shall be no refund to the traveller under Force Majeure Events.
Force Majeure Event shall mean and include any circumstance beyond the reasonable control of WildTrekCamp, including without limitation, any act of nature or the public enemy, accident, explosion, fire, storm, earthquake, flood, drought, perils of the sea, casualty, strikes, lock-outs, labour troubles, riots, sabotage, terrorist acts, embargo, war (whether or not declared), governmental actions, delay in issuance or processing of Visa/permit, change of laws and regulations, orders, or decrees, or other causes of like or different character beyond the control of WildTrekCamp.
NO REFUND FOR UNUTILIZED SERVICES
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kind of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill health, weather, external forces etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others):
- There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reason whatsoever.
- There will be no refund if you fail to or are unable to utilize any of the services due to any reason such as late reporting, ill-health etc.
- There would be no refund if you terminate your participation in the tour due to your own fault, negligence or breach of these terms.
EMPLOYEE / AGENT / VENDOR NOT AUTHORIZED TO CHANGE TERMS
No person including any of our employees, Agents or Franchisees has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, given by any of our employees, Agents, Franchisees or any other person, whether given verbally / in writing / by email / by SMS or otherwise, which is contrary to the Terms and Conditions shall not bind us, in any manner.
CONDITION OF OTHER THIRD-PARTY SERVICE PROVIDER
In the event you are booking through us a service provided by third party, the terms and conditions of such third-party operator, including their payment schedule, cancellation, refund etc. shall be applicable to you in addition to these terms and conditions.
LIABILITIES
Please go through the Terms and Conditions carefully to understand your rights, responsibilities, risk and the extent of our liabilities.
As earlier stated, being tour organizer we will not be responsible / liable for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expense incurred by you or for any direct, indirect consequential loss and /or damage of any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service etc. comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others):
- Overbooking of seats by the vendor
- Loss of baggage
- Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever / wherever / whenever caused
- Rudeness or unprofessional behaviour of staff of the vendor partner
- Any kind of service denial or deficiency by any contractor / supplier
FURTHER, PLEASE NOTE THAT IN ANY CASE, OUR LIABILITY ARISING FROM THIS CONTACT SHALL NOT EXCEED THE TOTAL AMOUNT PAID FOR THE TOUR. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY IN RESPECT OF ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES / DAMAGE WHATSOEVER.
As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be responsible / liable for the same in any manner. You may recover such damages by purchasing an appropriate insurance policy. We shall not be responsible and / or liable for any damage caused to you due to reasons beyond the control of the WildTrekCamp (once Majeure / Vis Majeure).
We are not responsible / liable for any acts, omission or default of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.
The immunity provided under this contract to the WildTrekCamp shall be available to WildTrekCamp managers, including tour managers, employees, servants and agents but not to the contractors / suppliers selected by the WildTrekCamp.
Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking travel.
FORCE MAJEURE
The WildTrekCamp shall not be liable / responsible in any way to you for death, bodily injury, illness, damage, deficiency, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for our failure to commence. Perform and / or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by act of god, war or threat of war, declared war, war riots, mechanical breakdowns, acts of the public enemy, actual or threatened terrorist activity, act of terrorism, terrorism, hostilities civil disturbances, insurrections, industrial dispute, strikes, financial / economic slowdown and / or meltdown, accidents, explosions, implosions, fires, earth quacks, volcanic ashes, floods, transportation, embargoes, epidemics, interference by authorities, political disturbance, howsoever and wheresoever any of the same may arise or be caused, riot, insurrection and government restraint, extreme weather or any other cause whatsoever beyond the reasonable control of the WildTrekCamp; or an event in which the supplier of service, even with all due care, could not foresee.
PRIVACY INFORMATION
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information, with our vendor partners and other service providers who would be providing you services during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition form any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary.
You agree to let us photograph and / or video the tour and specifically you agree to let us photograph and / or video you in the course of the tour. You agree to let us publish such photographs / videos through all media including print media, social media, websites letters emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or video and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photograph and / or video taken by you during the tour, we would be free to publish such photographs / videos through all media including print media, social media, websites letters emails etc.